case study
Team extension for UK Interactive Agency
Delivery of Full-Stack Magento Developer and DevOps Support
Objective
The UK interactive agency was in need of a reliable and experienced IT partner to provide full-stack Magento development, DevOps, and ongoing technical support.
Solutions
We stepped in to provide a full-stack Magento developer, DevOps, and customer support through a Service Level Agreement (SLA). The agency was able to receive support while preserving its brand through a white-label relationship with us.
Services Delivered
- Magento Full-Stack Developer: Our developer was responsible for creating, migrating from Magento 1 to Magento 2, and maintaining e-commerce websites on the Magento platform.
- DevOps: We provided servers and optimized their performance to meet the agency’s needs.
- HelpDesk system and ticket workflow: We created a comprehensive HelpDesk system to streamline communication and issue resolution.
- Customer Support: We committed to providing ongoing technical support through a Service Level Agreement.
Outcome
The UK interactive agency was able to receive the technical expertise and support needed to effectively manage their e-commerce websites. With our comprehensive solution, the agency was able to maintain its brand, streamline communication, and resolve technical issues quickly and efficiently. The partnership between us and the UK interactive agency has been successful and continues to evolve to meet their evolving needs.
Rafał Borecki
CEO
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