Hoplandia – Amusement Park
Booking and selling tickets automation
%
reduce employee workload
%
the reservation rate increased
%
jump in ticket sales
%
growth in hosted events
Challenges
- Booking and selling tickets automation for the playroom and trampoline park
- Reduction of employee involvement in the process of booking and selling tickets
- Constant monitoring of occupancy in case of too big amount of visitors at one time
- Monitoring the entrance and exit of the playroom, and possible surcharges for the ticket
- Launching online sales
- Determination and monitoring the facility performance indicators
- Computerization of the loyalty program operation process to increase the return rate to the playrooms.
Solutions
We wanted to provide playroom customers with a modern, efficient way to book a visit without leaving home. As we said so we did. We created an online ticket reservation system featuring different types of tickets, the ability for PayU payment, and the possibility of applying discount codes. To hone the process even further, we put together a dedicated management panel connected to SMSAPI – enabling automated confirmation codes upon booking completion as well as minimizing any potential errors in manual handling. This innovative approach is making a chance for the customers to make a reservation in the easiest possible way. It is also an opportunity for the company to involve their workers in other activities instead of wasting time with arranging bookings via phone.
Technologies
Result
80%
Reduce employee workload
By restructuring the booking and purchasing process, we were able to reduce employee workload in the playroom by 80%, freeing up more time for staff to focus on providing quality experiences.
70%
Saves 70% more time
To ease employee workload and stay on top of playroom occupancy, our team has implemented an efficient monitoring system that saves 70% more time.
65%
The reservation rate increased
Thanks to the newfound booking system, customers are more interested in visiting Hoplandia and Odskocznia – the reservation rate increased by 65%!
150%
Jump in ticket sales
The online world showed its power, as a higher number of bookings resulted in an astronomical jump in ticket sales by 150%, proving that digital transactions are invaluable for success.
25%
Increase in customers returning rate
By optimizing and automatizing the loyalty program , we saw a remarkable 25% increase in customers returning rate to the facility.
30%
Growth in hosted events
By investing in reducing the workload of employees, we were able to significantly increase our capacity and support more celebrations – resulting in an impressive 30% growth in hosted events.
Automation has been a game changer for Hoplandia.pl, making the booking and purchasing experience much more efficient. This not only increased capacity but made it simpler for staff - taking stress away from parents when bringing their children or youth our way! Computerization brought about remarkable results that we can unreservedly recommend to all.
About client
Odskocznia is also located in Opole and it is a massive trampoline playground offering an unbeatable range of experiences for all ages. Boasting almost 10 thousand fans on Facebook, this 1000-square meter facility draws so much attention thanks to classic and Olympic trampolines, dodgeball arena, ninja zone with tower jumps onto inflatable cushions and sponge pools. Odskocznia also offers acrobatic classes to improve your skills and organizes birthday parties to make a special day even more memorable.
Rafał Borecki
Let’s discuss the details of our collaboration. We are always available to assist you and address any inquiries you may have.
Lets talk
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